Privacy Policy

Privacy Policy & Terms of Service

CoreMD Clinic

Effective Date: December 12, 2025
Last Updated: December 12, 2025

1. Introduction

CoreMD Clinic (“CoreMD,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal and personal health information entrusted to us. This Privacy Policy and Terms of Use describe how we collect, use, disclose, store, and safeguard information in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial regulations.

By accessing or using our website, digital platforms, or virtual medical services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms of Use.

2. Jurisdiction & Governing Law

This Privacy Policy and Terms of Use are governed by the laws of the Province of Ontario, Canada, and applicable federal laws.
All medical services provided by CoreMD Clinic are delivered in accordance with Ontario regulatory standards and under the oversight of licensed physicians practicing in Ontario.

3. Scope of Services & Service Limitations

CoreMD Clinic provides non-emergency medical services exclusively through telemedicine using secure virtual platforms.

CoreMD Clinic does not provide emergency medical care.
If you are experiencing a medical emergency, you must immediately contact 911 or local emergency services.

Certain medical conditions may not be appropriate for virtual assessment. CoreMD physicians reserve the right to recommend in-person care, diagnostic testing, specialist referral, or emergency evaluation when clinically indicated.

4. Collection of Personal Information

We collect personal and personal health information necessary to provide safe, effective, and compliant medical care, including:

• Identifying information (name, date of birth, contact details)

• Health history, symptoms, diagnoses, medications, and allergies

• Laboratory and diagnostic results

• Clinical notes and treatment plans

• Technical data related to secure platform access

Information is collected only for legitimate medical, administrative, and legal purposes.

5. Use of Personal Information

Personal information is used for:

• Medical assessment, treatment, and follow-up

• Clinical documentation and continuity of care

• Identity verification

• Billing and administrative operations

• Regulatory compliance and quality assurance

• Patient safety and risk management

CoreMD Clinic does not sell, lease, or commercialize personal or health information.

6. Consent for Telemedicine & Virtual Care

By using CoreMD Clinic services, you expressly consent to receiving medical care via telemedicine, including video, phone, secure messaging, and electronic communication.

You acknowledge that:

• Telemedicine has inherent limitations compared to in-person care

• Certain conditions may require physical examination or referral

• Technical interruptions may occur

• Care may be declined if virtual care is clinically inappropriate

Consent may be withdrawn at any time, subject to professional, legal, and clinical obligations.

7. Disclosure of Information

Personal information may be disclosed only when:

• Necessary for medical care, prescriptions, or referrals

• Required by law, court order, or regulatory authority

• Necessary to prevent serious harm

• Authorized by the patient

All third-party service providers are contractually bound to confidentiality and privacy standards consistent with PIPEDA.

8. Data Storage, Retention & Security

CoreMD Clinic uses industry-standard safeguards to protect personal information, including:

• Encrypted data transmission and storage

• Secure, compliant medical platforms

• Role-based access controls

• Confidentiality obligations for staff and providers

Records are retained in accordance with Ontario regulatory and professional requirements.

9. Patient Rights

Patients have the right to:

• Access their personal information

• Request corrections to inaccurate data

• Withdraw consent (subject to legal limitations)

• Inquire about privacy practices

• Submit privacy concerns without retaliation

10. Website Use & Cookies

Our website may use cookies for functionality and analytics. Cookies do not collect personal health information.

11. Terms of Use & Limitation of Liability

Accessing this website does not establish a physician-patient relationship. A clinical relationship is formed only after a formal medical consultation.

To the fullest extent permitted by law, CoreMD Clinic is not liable for:

• Website misuse

• Technical interruptions

• Decisions made outside provided medical advice

• Inaccurate information provided by users

12. Updates to This Policy

CoreMD Clinic may update this policy periodically. Continued use of services constitutes acceptance of revised terms.

13. Contact Information

CoreMD Clinic
📧 hello@coremdclinic.ca
🌐 www.coremdclinic.ca